Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karl Nelson

Karl Nelson

November 2, 2024

1  out of  5
rating by Karl Nelson
"Why am is someone in a Brad Billings SUV giving me the finger on highway 62? Is this how you treat your customers? Is this how you want your customers to drive?"
Profile photo of Cindy Hetzel

Cindy Hetzel

September 16, 2024

5  out of  5
rating by Cindy Hetzel
"I have been doing business with Brad Billings-State Farm for many years. Robin Viskocil is usually my go to person. She is friendly, knowledgeable and has always provided excellent customer service. That being said, you can’t go wrong with anyone in their office. I highly recommend doing business with Brad Billings-State Farm."
We responded:
"Thank you for your kind words and continued trust over the years, Cindy! It's great to hear that you've had such positive experiences working with our team, especially Robin. Your recommendation means a lot to us!"
Profile photo of Scott Schneider

Scott Schneider

September 6, 2024

5  out of  5
rating by Scott Schneider
"Renee was great to work with, she was patient and very informative!! We looked at many different options to find the best insurance fit for our family and Renee knocked it out of the park. Her customer service was exemplary, I am so appreciative to have had the opportunity to work with her in wading through the multitude of details that are found in the insurance world. Thank you so very much Renee, I look forward to working with you more in the future! We also experienced great customer service from this office when we had to have our roof replaced, the staff was great and made the process easy and seamless, it was a great experience for being an unfortunate event. I would recommend Renee to anyone for their insurance needs!! GREAT JOB!!"
We responded:
"Thank you for sharing your 5-star experience, Scott! Its great to hear Renee provided you with the patience and information you needed to find a good insurance fit for your family. We're also glad to know that our agency made the roof replacement process easy for you. Your recommendation means a lot to us, and we look forward to continuing to serve your insurance needs in the future!"
Profile photo of Jack Ryan

Jack Ryan

September 5, 2024

5  out of  5
rating by Jack Ryan
"Robin Viskocil has been a blessing to my family. I spoke with her for the first time yesterday and she had mentioned her and my dad have interacted for many years at State Farm. I know my Dad and how many questions he likes to ask and sometimes is over-needy so it made my day to hear that he had someone like Robin to come to and relieve all of his anxieties and answer all of his questions. My personal experience with Robin has also been great! She guided me to secure my first auto-insurance plan as my Dad had always handled that for me but Robin made it simple and a swift process so I can now get on the road with my new wheels :) Thank you for being so helpful, Robin!"
We responded:
"Thank you for sharing your experience, Jack! We're grateful to hear that Robin has been such a great support for both you and your dad over the years. Your kind words mean a lot to us, and we're here to help whenever you need it!"
Profile photo of Mike Sanders

Mike Sanders

August 31, 2024

5  out of  5
rating by Mike Sanders
"When I moved to Minnesota, Brad Billings office was the first office I reached out to. They took care of me so well that I didn't need to comparison shop. Amazing customer service is something that the team there prides themselves on! I just received a call from Michelle this week about and new discount that could be applied to my policy. She made it happen and gave me an incredible new rate!! I highly recommend this office for your insurance needs!!"
We responded:
"Thank you for sharing your experience, Mike! We're glad to hear that our team could make your move to Minnesota smooth and hassle-free. Your recommendation means a lot to us!"
Profile photo of Derek Knott

Derek Knott

August 29, 2024

5  out of  5
rating by Derek Knott
"State Farm pricing is set corporately and where an agency shines is in how they respond to your needs, Brad and team have been there for us with auto and home, when we have questions or need anything we always get a timely answer and advice on new products that we didn't even know were available. It's like having a friend in the insurance industry. Give them a shot you'll be glad you did."
We responded:
"Thank you so much for your kind words, Derek! It's awesome to hear that you feel supported and well-informed by our team. We're always here to help with any questions or needs you have. Your recommendation means a lot to us!"
Profile photo of jeffrey earl

jeffrey earl

August 29, 2024

5  out of  5
rating by jeffrey earl
"I stepped into the Shakopee State Farm office without an appointment late in the afternoon. I had questions about how the Drive-Safe app worked. Renee, at the front desk, volunteered to walk me through the app. Renee addressed all my concerns with a positive, can-do way of explaining. Renee has such a stimulating way of making her instructions clear and to the point. She showed me the value of using the app, how one can save money with the auto policy. I hadn’t been sure, but I liked knowing that. And, I had a good time exchanging notes about things in common. It was an entertaining time that stretched past her normal work day. Renee is just.choice. She’s there to help. Agents Michelle and Bryan were there also. I enjoyed my visit to their office. Jeff"
We responded:
"Jeff, thank you for sharing your experience! We're glad Renee could assist you with the Drive-Safe app. It's great that you also had a chance to connect with Michelle and Bryan. We aim to make every visit informative and pleasant, and your feedback confirms we're on the right track. Looking forward to seeing you again!"
Profile photo of Annabelle Potter

Annabelle Potter

June 4, 2024

5  out of  5
rating by Annabelle Potter
"Professional, knowledgeable, and personable! Brad and his staff have provided excellent service and peace of my that if something were to happen to my home, auto, or life that I’m covered and it will be properly handled."
We responded:
"Thank you, Annabelle! We're thrilled to hear that you find our team professional, knowledgeable, and personable. Providing you with excellent service is always our top priority. We appreciate your kind words and your trust in us to protect your home, auto, and life."
Profile photo of Megan Theis

Megan Theis

June 4, 2024

5  out of  5
rating by Megan Theis
"A great office with a caring staff who will take the time to help you review and understand your coverage. They have always been very honest and helpful to us. If you’re looking for a reliable agent and office, look no further and give them a call. Highly recommended!"
We responded:
"Thank you, Megan, for your kind words! We are delighted to hear that you had a positive experience with our team and that we could provide you with the assistance you needed. Your recommendation means a lot to us, and we are always here to help with your insurance needs."
Profile photo of Michelle B.

Michelle B.

May 30, 2024

1  out of  5
rating by Michelle B.
"I'm quite frankly being harassed at this point from all the pointless communications I've received from them. If I haven't reached out, do not contact me!!! It's that simple."
Profile photo of Jon

Jon

May 1, 2024

5  out of  5
rating by Jon
"Michelle was super helpful with the questions I had. She went above and beyond in trying to help with my claim. I’ve been with State Farm my whole life and it’s because of people like her taking care of customers!"
We responded:
"Jon, thank you for your loyalty to State Farm. We truly appreciate your kind words and 5-star review recognizing Michelle! Our team is always here to assist you when needed."
Profile photo of Rick Beaudin

Rick Beaudin

February 19, 2024

5  out of  5
rating by Rick Beaudin
"Been with State Farm for 50 years with some policies and find them reasonable on costs and good on payouts when needed. Used Brad Billing agency for 15 plus years and find that the agency is well run, always available when needed and has many extra free benefits like free notary services and free senior driving classes. Do not think you can find a better run firm to do business with."
We responded:
"Rick, thank you for your loyalty to State Farm and the Brad Billings State Farm Insurance Agency! Your kind words and 5-star review mean so much to us. We appreciate you sharing your positive sentiments with us."
Profile photo of Megan Horan-Hengel

Megan Horan-Hengel

January 2, 2024

5  out of  5
rating by Megan Horan-Hengel
"Steve at State Farm has been incredibly helpful the last few times I’ve had to call in. He has made the process of purchasing a new vehicle and of adding a new driver to our policy very easy. Steve takes the time to explain everything to you, making sure you understand what your policy covers. I would highly recommend this agency to anyone looking for home/auto insurance :)"
We responded:
"Thank you for your review Megan. Glad your experience here with our agency and Steve has been positive. We will continue to provide positive services and educate our customers. "
Profile photo of Ekram Alyafei

Ekram Alyafei

December 15, 2023

5  out of  5
rating by Ekram Alyafei
"I have been with them for 3 years and they were very helpful. The staff here are so transparent and very helpful. Michelle and Steve really helped the most. Just be aware not to get a speeding ticket for this will lead to your premium to jump drastically, State farm is not so lenient with speeding tickets!"
We responded:
"Thank you for your kind words and recognition of our team, especially Michelle and Steve! Your compliment makes our day."
Profile photo of Joel ​​​‎

Joel ​​​‎

December 6, 2023

5  out of  5
rating by Joel ​​​‎
"Stopped in with my older father in law and connected with Robin. She quickly understood what we needed, how to help us, and had us out the door in a speedy time frame."
We responded:
"Joel, thank you for you kind words and 5-star review recognizing Robin! We're so glad she could assist you quickly and efficiently. Please let us know if you need anything else. We're always here for you!"
Profile photo of Brooklyn Stalo

Brooklyn Stalo

November 13, 2023

5  out of  5
rating by Brooklyn Stalo
"Spoke to Michelle; absolutely amazing. she explained all the policies and answered all my concerns and questions. so patient and i felt actually cared for!"
We responded:
"Brooklyn, thank you for your 5-star review and kind words recognizing Michelle! We're delighted to hear she was able to answer your questions and explain policies. We appreciate your support."
Profile photo of Leon Ma

Leon Ma

October 19, 2023

5  out of  5
rating by Leon Ma
"Always have quick solutions to our changing needs."
We responded:
"Leon, thanks for the positive feedback! We're glad to be able to provide those solutions for you. We're always here to help!"
Profile photo of leslie Schroeder

leslie Schroeder

August 3, 2023

5  out of  5
rating by leslie Schroeder
"Very good class"
We responded:
"Leslie, thank you for your positive review!"
Profile photo of Maureen Melander

Maureen Melander

March 28, 2023

5  out of  5
rating by Maureen Melander
"We have all of our insurance Coverage with Brad Billings State Farm in Shakopee. We are pleased with their friendly, competent and service oriented team. They reach out to ensure that we have the proper coverage and deductibles. Always a pleasure doing business with them. We highly recommend this team!"
We responded:
"Thank you so much for your feedback, we really appreciate it."
Profile photo of PKS

PKS

March 2, 2023

5  out of  5
rating by PKS
"I attended defensive, driving class at Brad Billings state farm in Shakopee fast evening. Robin did an amazing job. The class was a good reminder for all of us, highlighted the important issues in being an attentive and safe driver. I have taken defensive driving classes in the past through my work, but was not as informative as Robin‘s class. highly recommend it."
We responded:
"Thank you for your feed back Patricia. We really appreciate it and glad to hear the Defensive Driving class was a great experience. It is nice to have a refresher."
Profile photo of Robbie Friendshuh

Robbie Friendshuh

September 3, 2022

5  out of  5
rating by Robbie Friendshuh
"Really great"
We responded:
"Thank you for your google review. We appreciate your feedback."
Profile photo of C Ise

C Ise

June 29, 2021

5  out of  5
rating by C Ise
"Awesome! Robin is amazingly quick and response to any questions and policy updates. So happy I switched to them several years ago!"
We responded:
"Thank you for your review C Ise. We appreciate your feedback. Thank you for being a longtime customer. Of all the agencies in Shakopee MN, we are happy you chose our agency."
Profile photo of Jerry Dennis

Jerry Dennis

May 17, 2021

5  out of  5
rating by Jerry Dennis
"Very experienced staff that knows what they're doing! Great team effort!"
We responded:
"Thank you for your positive feedback Jerry."
Profile photo of Jared Tromp

Jared Tromp

February 19, 2021

5  out of  5
rating by Jared Tromp
"Excellent customer service! Claims are handled very well . Very impressed with how I was treated after a car accident. I didn't know anything about what my course of action should be and Steve took the lead and made me feel taken care of. Very happy about the whole thing. Great insurance company."
We responded:
"Jared, we are so glad you enjoyed working with Steve on your claim! Steve is our claims specialist and wants to make sure you have a good auto or home claim experience."
Profile photo of Argemiro Osorio

Argemiro Osorio

February 9, 2021

5  out of  5
rating by Argemiro Osorio
"If your look for professional, knowledgeable, courteous and extremely helpful insurance agents, this is definitely the location to go to!"
We responded:
"Out of all the agencies in Shakopee, MN the Brad Billings State Farm Agency is happy you chose us to assist you with your auto insurance needs. Thank you"